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Netflix, Inc. complaints

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100 Winchester Circle
Los Gatos, CA 95032 | Get Directions

(408) 540-3700

http://www.netflix.com

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Total Amount in Dispute:
$7,053.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

19 complaints against Netflix, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
18	Unanswered

19 complaints against Netflix, Inc.

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4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $647.84 Amount Settled: $0.00

Customer Complaint

4/4/2025

I have been double charged for Netflix since 6/22.. When I called I did t know the second email address but was told it's my card and my name. But since I didn't know the email address they couldn't give me info. I tried calling my bank but they didn't have the info. The payments were presented to bank either by Netflix.com or 8007909130, or8665797122 or 8445052993. Resolution Sought I would like a refund for second account. I would t set up 2 accounts.

2/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

I have been a long time user of Netflix but I can't help but notice how they keep advertising a shows release date only for it to not air. This is the third time I have seen them promoting a show saying "coming soon" only for it to still not be aired for 2 years now. There's another example of a show that was promoted to air January 20th and now that's it's January 20 it's says coming Thursday. Bottom line they need to stop misleading people. I had things planned around this only for it to be not applicable after saying it would for more than a month. This is the real world and I'm sure things happen where 1 delay wouldn't be a concern but u notice them doing this on several shows and movies. If it's not gonna air then don't pretend that it will. Resolution Sought I would like this business to stop misleading its consumers and to compensate me deceiving me and wasting my time.

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