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Netflix, Inc. complaints

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100 Winchester Circle
Los Gatos, CA 95032 | Get Directions

(408) 540-3700

http://www.netflix.com

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Total Amount in Dispute:
$1,053.00

Total Amount Settled:
$0.00

Complaint Experience

12%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

17 complaints against Netflix, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
15	Unanswered

17 complaints against Netflix, Inc.

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

Car got a hack from Netflix and I would like my money back from them please and thank you Resolution Sought Close them down

4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I am very disappointed in Netflix they have been charging me an additional $8 a month for 14 months in August of 2022 they changed there payment plans and sent out an email I did my due diligence and I made sure to call after receiving the email of this change and they put me on the plan for 13.99= 16.12 a month however today as I'm checking my bank statements I realize that I have been paying $24 a month I call into Netflix and they inform me that this was changed in 2023 of January automatically I'm not sure why this was done automatically if in August of 2022 I called in and spoke to a rep and made sure to put my account understand since I do not have more than two people in my household therefore Netflix has been stealing from me for the past 14 months and I would like a refund since Arielle the account manager from the Philippines he cannot do it I decided to go to the better Business bureau to notify them of the things that are happening even when people are contacting Netflix on a recorded line and doing their due diligence Resolution Sought I would like to see a refund for the difference in the last 14 months from a standard account to a premium account which I believe should be about $100 you guys can check what your it and see that I clearly always only had two devices on at a time thinking that this was the plan that I paid for if I would have known I was being charged for a premium account I would have done premium things like have four different devices on at the same time which I did not because I am a household of two!!!

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