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Netgear Inc complaints

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350 East Plumeria Drive
San Jose, CA 95134 | Get Directions

(408) 907-8000

http://www.netgear.com

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Total Amount in Dispute:
$919.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Netgear Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Netgear Inc

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3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

I purchased a Nighthawk Mesh WiFi 6 system at Costco. When the product was registered at Netgear through their app registration, they provided all the Warranty information after registration. (I have supporting docs to uploaded of the given registration warranties).. I tried to claim a replacement of the purchased system but was told I needed proof of purchase. Unfortunately I cannot provide one. My point of contention 1, the very reason they ask for registration is so that can provide the warranty start and end date. 2. They say that my product is still with in the warranty date but they won't honor their warranty without an invoice. No where on the outside of their box does it say you need to provide an invoice for "them" to cover a manufactures defect. Prior to me finding out that they were going to send me a replacement until they found out that I couldn't provide a receipt. I spoke with there Customer Care team and that were adamant that they were not going to honor there Manufacturer's defect warranty. Resolution Sought Provide the replacement for the defective product that their Tech support was defective.

10/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $139.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

They are charging 139.00 to restart my internet box and I declined it because my friend came over and restarted my internet box with no fee this company is a scam they just took a $139.00 out of my checking account. I tried calling the number they give you two options and says someone will be with you and then it goes back to repeating pick option it just keeps repeating this no one ever answers to help you the number I called is the number on the transaction 408-890-3088 Resolution Sought Refund the money that they took from my account. They need to shut this down these are foreign people that you can barely understand .

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