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NetSpend Corporation complaints

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PO Box 2136
Austin, TX 78768 | Get Directions

(866) 387-7363

http://www.netspend.com

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Total Amount in Dispute:
$342,561.00

Total Amount Settled:
$10,567.00

Complaint Experience

99%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

190 complaints against NetSpend Corporation closed in last 3 years.

Complaints	Type of response
11	Making a full refund, as the consumer requested
0	Making a partial refund
145	Agreed to make an adjustment
0	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
0	Unanswered

190 complaints against NetSpend Corporation

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12/7/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

11/17/2025

But the last 4 months 0 from September to October this corporation have allowed other corporations to just remove funds from my account then I thought I reported nothing is ever being done then when I call back Time and Time each month I've called over 2 to 3 times I'm getting the runaround and the steady telling me I'm making these transactions when I'm catching them and telling them that it's not I even got screenshots and I got the entire history of my account as well as these corporations never been used by me Resolution Sought Got my phones be returned to my account as well with interest and the people that have committed this brought be prosecuted

Company Response

11/24/2025

Please contact us at [email protected] and we'd be happy to take another look. Please provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Business Consumer Alliance. Thank you!

5/20/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I recently got married and I needed to change my name with NetSpend I sent documents 3 times and they keep saying they didn't get them I have not received my ritermemt check because of this I can't pay any bills right now Resolution Sought I need my information changed so I can get my check

Company Response

5/7/2025

We have reviewed the customer's complaint regarding her account and the issue with the name change request, and as of 05/06/2025 the issue has been resolved. In reviewing the account, the document review team received and accepted all the document submissions on 05/06/2025, and updated the account to show the new name the customer had requested. The name on the account has been changed successfully, and a new permanent card was ordered with the new name for the account. We sincerely appreciate your attention to this matter and value your continued cooperation. Thank you.

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