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NetSpend Corporation complaints

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PO Box 2136
Austin, TX 78768 | Get Directions

(866) 387-7363

http://www.netspend.com

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Total Amount in Dispute:
$342,546.00

Total Amount Settled:
$10,567.00

Complaint Experience

99%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

189 complaints against NetSpend Corporation closed in last 3 years.

Complaints	Type of response
11	Making a full refund, as the consumer requested
0	Making a partial refund
145	Agreed to make an adjustment
0	Refusing to make an adjustment
33	Refuse to adjust, relying on terms of agreement
0	Unanswered

189 complaints against NetSpend Corporation

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5/20/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I recently got married and I needed to change my name with NetSpend I sent documents 3 times and they keep saying they didn't get them I have not received my ritermemt check because of this I can't pay any bills right now Resolution Sought I need my information changed so I can get my check

Company Response

5/7/2025

We have reviewed the customer's complaint regarding her account and the issue with the name change request, and as of 05/06/2025 the issue has been resolved. In reviewing the account, the document review team received and accepted all the document submissions on 05/06/2025, and updated the account to show the new name the customer had requested. The name on the account has been changed successfully, and a new permanent card was ordered with the new name for the account. We sincerely appreciate your attention to this matter and value your continued cooperation. Thank you.

3/26/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $108.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

Netspend had disconnected all forms of contact . The customer service number on google is out of service and the international also does not work. This corporation is stealing peoples hard earned money and making recovery extremely difficult. Resolution Sought We the people need these businesses held accountable. Updated numbers of contact and access to funds that were lost due to negligence.

Company Response

3/14/2025

We have reviewed the customer’s complaint concerning the customer service numbers not being able to be dialed or being shown as disconnected. In response to this complaint, the business attempted to contact the customer on March 14th, 2025, but we were unable to reach the customer by phone, and email correspondence was sent. The company would like to help resolve this issue for the customer, but we need to receive more information from the customer. We respectfully request that they respond to the email that we have sent once the requested information is available. Thank you.

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