Complaints for Nevon Studio Productions in Los Angeles, CA

417 South Hill Street, Suite 213
Los Angeles, CA 90013 | Get Directions

(818) 783-4091

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misleading advertising regarding employment offers, dissatisfaction with photo shoots and photographs, and inability to obtain refunds. Clients complain the company uses bait and switch tactics to arrange meetings, and then solicits them to purchase expensive photos or zed cards as a condition of being represented. Most clients complain that photo shoots arranged are unprofessional due to unqualified amateurs employed for hair and makeup, and that photography services and finished photos are unacceptable or unflattering. Most complainants request refunds

The company responded to one complaint by denying responsibility for the complainant.

Complaint Closing Statistics

0 complaints against Nevon Studio Productions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nevon Studio Productions complaints