Find a reputable business?

Complaints and Resolutions

New Castle Bagels complaints

Read Complaints File Complaint View Full Report

1420 North Dupont Highway
Newark, DE 19713 | Get Directions

(302) 325-3990

http://www.newcastlebagels.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$21.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against New Castle Bagels closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against New Castle Bagels

Sort by

10/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20.75 Amount Settled: $0.00

Customer Complaint

9/17/2024

The online prices are approximately $1-$3 cheaper than the prices I actually paid. The French toast was priced at 3.75 and I was charged $5.50 and I was told, "sorry but those prices are 20 years old.... Also my Taylor Ham,egg and cheese bagel was listed online for $3.05 and i paid $4.75. Instead of good customer service with a smile and an apology, I was laughed at and treated with a rude, condescending attitude in front of a line a new customers. Also, charged $1.00 for jelly on a bagel that was listed for no extra charge. Resolution Sought Would appreciate this complaint be listed online to the public, so no other person is taken advantage of! Would also appreciate a refund for the price differences between the online prices and the current in store prices that I paid.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile