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New City Funding Corp complaints

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146 South Liberty Drive, Unit 118
Stony Point, NY 10980 | Get Directions

(845) 942-0020

http://www.newcityfunding.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New City Funding Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New City Funding Corp

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5/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2020

New city funding keeps contacting me about my car payment. I have been laid off and am waiting unemployment. I have made tons of payments the past few months. Way over my payment amount. I'm still receiving calls and emails, texts saying I am over 800 past due as I am not and have receipts to prove. Plus my credit report proves I'm only 60 days past due and my payments are only 258 a month and they keep making me pay almost 600 a month with threats my car will be repossessed Resolution Sought I would like for them to stop harassing me with false amounts. I should not be being told my payment is due early I would like the amount fixed that is left I have all receipts

Company Response

5/14/2021

On May 14, 2019, Ms. Come signed a Retail Installment contract for a 2009 Chevrolet Malibu. The term of the loan was for 36 monthly payments of $258.17 due on the 13th of each month. The monthly payment amount, number of payments, and interest are calculated based on the payment being made in full on the due date each month. When payments are not made in full on the due date of each month, it affects how payments are applied to the account (principal and interest). In her complaint, Ms. Come states she has been making payments and is still being contacting regarding her account. However, Ms. Come failed to mention that since July 2019 she was having issues making her monthly payments. Ms. Come also states she is not over $800 past due which is false. When Ms. Come submitted her complaint to Business Consumer Alliance on December 14, 2020, her account was actually past due in the amount of $1,005.61. Ms. Come was not being harassed but contacted regarding this past due amount. The account was arrears and the loan was not secured. Attached is a copy of her payment history.

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