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New Day Financial Solutions complaints

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5769 West Sunrise Blvd
Sunrise, FL 33313 | Get Directions

(800) 285-7987

https://www.newdayfinancialsol...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against New Day Financial Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against New Day Financial Solutions

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9/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/29/2022

I called New Day to refinance two of my USAA credit cards. They told me that I was enrolled in a "Hardship Program" due to the setbacks from the pandemic and my husband and I have chronic illnesses. New Day setup Global Trust to withdraw $460.26per month from my checking account. Fortress Law from Deerfield Beach took $59.00 of the $460.26per month. In the last week of July, I got emails saying that my Fico score had dropped to 520. It had been in the 700's. I told my son the first week of August and called USAA to ask them if New Day had contacted them. They told me the last contact was in June. New Day was not and had not done any negotiations for me with USAA. I paid USAA $1,712.00 to make my accounts current. Global Trust refunded me $1,757.60. I paid them $2,407.56. I am suppose to receive $236.00 from Fortress for 4 months, but paid $354.00. I haven't received anything at this time. USAA told me that New Day was going to wait until my cards were charged off and I would basically have no credit at all. And if their program saved me any money, they were going to take that money and call them their service fees. This Hardship Program is a scam! New Day Financial tells you to stop paying your credit cards and to start paying them on day 1. I paid them for 6 months and wish I had never seen the ad on TV! Resolution Sought Please get me a full refund $1003.96. And I would like to warn other people about this scam. I'm sure they have taken a lot of peoples' money. Please take their infomercial off the air. Ban them!

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