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New Destiny Van Lines, LLC complaints

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3310 Gardenbrook Drive
Farmers Branch, TX 75234 | Get Directions

(972) 947-2109

http://newdestinyvanlines.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New Destiny Van Lines, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New Destiny Van Lines, LLC

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1/30/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2022

New Destiny Van Lines was hired to move me from Houston ,Texas to Ocala,Fl March/ April 2022. After first pick- up I was told my items were in their warehouse in when returning to load remainder of items. I was charged around 6,555 supposedly for total move but when movers returned for second pick-up I was charged an additional 8,286. I was never given an inventory sheet for second pick-up and the inventory sheets from first pickup practically unreadable. Upon arrival to Ocala ,Fl no delivery sheets provided. Part items placed in my storage and some teams delivered the next day. I inquired about a scooter when truck arrived and was only told Oh it is in one of the boxes. Which one? Unable to say. That along with about 500 of my items disappeared. Never arrived in Ocala. Company assumes no liability over $8,000 in items missing and $ 8,000 in non delivery of items. Total loss about 16,000. Resolution Sought Reimburse me for lost,/ stolen items and fir overcharge. Already paid 6,555 which I was told was total charge

Company Response

1/6/2023

Thank you for contacting us with this complaint. The customer used our services to move from TX-FL. New Destiny Van Lines completed and delivered with no exceptions. The customer was moved to a storage unit and had a deferent moving company to complete her move from storage to her home.

Customer Rebuttal

1/19/2023

New Destiny Van Lines did not address my complaint at all! They moved my itmes from Houston to Dallas, and there were 2 pickups from my residence. They never gave me an inventory sheet for the second pick up. They put the first truckload in their warehouse in Dallas and they came back 2 weeks later to finish the job. Many items are missing from the first truckload to their warehouse and about 90% of my items are missing from second move. Where are they?! There was no way I could verify everything and I never received a response when I asked about the location of my new scooter. I have nothing to prove except them taking $8,000 from my credit card. Please respond to the following: Where are my missing items that you stored in your warehouse? Where are my missing items that were loaded during the second pick up? Why didn't I get an inventory sheet? When will the missing items be delivered? If those items can't be delivered by the company, they need to pay me in full for all the missing items. They are basically stolen. I submitted a full list of all the missing items and I was brushed off. I will also be reporting this issue to FMCSA.

Company Final Response

1/27/2023

Company states; First and foremost we would like to apologize for any inconvenience Ms. Sannoh feels that we have caused. Ms. Sannoh hired ll Coast Moving Group to pick up an estimated 1000cf for her move. All Coast Moving Group contracted New Destiny Van Lines to service Ms. Sannoh move. On 3/26/22, upon arriving to Ms. Sannoh's house it was determined that, that there was more than the estimated 1000cf. Per our contractual agreement New Destiny picked up 1700cf of space, since this was all the space that we had available on our truck. Ms. Sannoh hired New Destiny directly to pick up the remaining 1500cf of space. On 4/6/22 New Destiny Van Lines arranged for a semi to load directly from the home. On 4/10/22 the driver delivered the second pick up belongings to her storage unit. Upon completing delivery Ms. Sannoh signed that al items have been accounted for. Ms. Sannoh was provided copies of inventories both from pick up and a copy from delivery. However, Ms. Sannoh filed a claim with our claims dept. Once all documents were reviewed her claim was denied in compliance with all DOT/FMSCA regulations.

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