New England Ductless complaints

I am a homeowner who is currently trying to find a contractor to install an air source ductless system. I called New England Ductless, to ask if they would come and give me a quote. The person who answered name was Larry. I told him that I wanted to do it soon and that I had already begun the process of searching for a company. I told him after reading an article in the newspaper today that mention their company I thought it would be good to benefit from their expertise particularly after hearing from others that I should keep my oil tank as a backup). To my surprise and absolute dismay, Larry was quite disrespectful to me: he told me to email the manufacturer. Since I had given him no other reason to treat me this way I have a feeling he detected that I am a person of color). Having never had this occur from a company whose services I will be paying for, I decided to call again. The second time I got an answering service and subsequently no other person picked up. Undeterred, I used my home phone to call and then Larry answered again. I asked him why he hung up on me and he said he did not want my business. I just want you to know that this is the first time a company open to the public has been so blatantly hostile to me. I find this type of treatment assigned to some potential customers of New England Ductless unacceptable. I hope that the call was made on a recorded line. I called the company between 9 and 10:30 a.m. this morning, Thursday, Oct. 27. Resolution Sought That the company's managers be made aware of this treatment and to be able to hear about how the matter has been resolved.

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