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New England Home Medical Equipment, LLC complaints

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890 East Street
Tewksbury, MA 01876 | Get Directions

(978) 221-2323

http://www.nehme.care

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Total Amount in Dispute:
$570.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New England Home Medical Equipment, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New England Home Medical Equipment, LLC

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7/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $570.00 Amount Settled: $0.00

Customer Complaint

6/28/2022

When purchasing an insulin pump I had asked if I could get an exact price before hand to know if I could afford this piece of equipment or not. They responded with a yes then a few days later gave me the exact price of $1015 dollars to pay up front. A month or so after I was billed another $570. When I call to question I either get no answer or I'm told I will be given a call back or transfer, when they never actually follow up. Resolution Sought I would like the business to admit there mistake and take the bill off my account.

Company Response

7/13/2022

We apologize this has occurred, please email your complaint to [email protected] and a member from our corporate compliance office will contact you, and file a formal complaint on your behalf.

Customer Rebuttal

7/18/2022

I have contacted this company many times via phone call. I have occasionally been able to reach a representaitive and have been told that they where going to open up a case regarding my complaint, never have any representative actually followed through with this. I have also been hung up on multiple occasions. Id prefer dealing with this situation over the phone in order for both myself and the company have a mutual understanding of what is happening.

Company Final Response

7/21/2022

Ok, no problem this can be discussed over the phone but we still need you to email [email protected] we will need your information to assist name, DOB or account number so we can review and resolve.

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