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New Era Towing and Logistics complaints

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3900 North O. Henry Blvd., Suite C
Gteensboro, NC 27405 | Get Directions

(336) 897-9326

http://www.towingcompanygreens...

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against New Era Towing and Logistics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against New Era Towing and Logistics

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $220.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

These people towed my truck and wouldn't let me get it the next day. I've went and called them and they wouldn't let me get my trucks at Sun, and Tues it's Wednesday, May 8 2024 the sheriffs came out and they said I owe 750 dollar plus for the boot fee really they held my truck so I can't pay rent so I can default....I could of just paid the 220 what's on the sign at my apt complex they still ha e my truck won't answer the phone. Resolution Sought Make complete changes on times that's convenient for us and you can get your vehicle and or pay and a complete document of what's being charged.

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