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New Global Trading Company LLC complaints

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18080 Mescal Street
Rowland Heights, CA 91748 | Get Directions

(661) 888-8511

http://www.newglobaltradingcom...

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Total Amount in Dispute:
$3,750.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New Global Trading Company LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New Global Trading Company LLC

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9/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,750.00 Amount Settled: $0.00

Customer Complaint

8/29/2022

New Global Trading Company LLC,based in 18080,Mescal St, Rowland Heights, CA 91748, has started conversation with us regarding supply of HDPE REGRIND to our company PRACHI BIO ENERGY,Bhuj,Kachchh,Gujarat, INDIA. On the basis of Proforma Invoice from US based company we have done a payment of 3750.00 US DOLLARS to the company. As the deal was on CIF to MUNDRA PORT,INDIA basis the US based company has neither provided any useful documents(copy of master bill of lading, Indian attachment of shipping company etc.) nor any pictures at the time of loading,video calls,video call during loading of container along with container number. When we asked for these documents from US based company,they are not responding to our massages and phone calls. They are saying that our duty of loading has been done now you find out the Indian shipping liner or shipping agent in connection with GVM EUROPE KFT shipping company. And also SGS report provided by US based company is fraudulent as verified by Gandhidham,Gujarat,INDIA branch. So on the basis of all these facts we are sure that we have been cheated by US based company. so we request you to look into the matter at the earliest .Please find the account details of the US based company in which we have deposited the 3750.00 USD BANK NAME-WELLS FARGO BANK - BENEFICIARY-NEW GLOBAL TRADING COMPANY LLC - ACCOUNT NO-3607165131 - ROUTING NO-121000248 - SWIFT CODE-WFBIUS65XXX - BANK ADDRESS-7420,MONTGAMARY STREET,SAN FRANSISCO, CA 94104,USA Resolution Sought We would like a refund 3750.00 US DOLLARS back to our companies bank account.

Company Response

8/30/2022

Greetings, I am shocked to find this complaint, he lied about the whole transaction. Kindly ask him to be 100 transparent with you. Prachi Bio Energy did not keep to the agreement we had, they were unprofessional and went against the agreed payment terms I will advise that you take don this post within the next 24 hours, ask them to show you chats on the whole transaction and you will see that they did not keep to the payment terms. I am so disappointed, I told him that we shall see in court which is the best solution to resolve this issue.

Customer Rebuttal

9/12/2022

We paid 50% Advance of 100% proforma invoice value on 10th August 2022 through HDFC Bank ,Gandhidham Branch,Gujarat,INDIA. As per email conversation they agreed to provide us necessary shipping documents,videos and pictures along with container no. at the time of consignment of shipment but instead they send us improper,false and fraudulent documents which doesn't contain any useful information like Indian shipping liner or attachments with the shipping company,fabricated insurance copy and SGS report and not even provided a single video or picture related to shipment.And till date they are not ready to provide any necessary or relevant documents regarding the shipment. We can provide any document or email conversation with New Global Trading Company LLC,USA We will wait for your important revert regarding this complaint.

Company Final Response

9/12/2022

I will advise you to ask Prachi Bio Energy to provide your company with a copy of the proforma invoice, it will clearly show that they did not keep to the payment terms. We did our part of the deal while they did not.

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