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New Horizons Family Dental complaints

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138 South Main Street, Suite 8
Milford, MA 01757 | Get Directions

(508) 634-1911

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New Horizons Family Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New Horizons Family Dental

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5/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/31/2022

Paid up front for dentures. Took over a year and when I got them they were deformed and horrible. I bit the bullet on the money and went to another dentist and paid another 800. The new dentist fixed the dentures. The dentist was rude as well as the technician. I mentioned that I felt rushed and she said it is what it is. They are terrible. Resolution Sought Money refunded for services not rendered.

Company Response

5/4/2022

Patient has reached an agreement.

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