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New Jersey Transit Corp complaints

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1 Penn Plaza East
Newark, NJ 07105-2245 | Get Directions

(973) 275-5555

http://www.njtransit.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against New Jersey Transit Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against New Jersey Transit Corp

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

The date is 1/19/24 , I was at the bus lane at 4:47 p.m. the bus is supposed to leave at 4:52 p.m. and it was gone. The bus is the 319 Toms River, Atlantic City. I am a daily Transit rider the company only has 2 express buses a day. I believe that there should be more of the express buses daily, The buses should also leave at the right time when they are supposed to not earlier. I now am on a local bus plus I have to spend $30.00 on a taxi home, Resolution Sought I would like to be reimbursed for my taxi home.

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