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New Leaf Service Contracts complaints

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909 Lake Carolyn Parkway, Suite 900
Irving, TX 75039 | Get Directions

(855) 879-6395

http://www.newleafsc.net

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Total Amount in Dispute:
$2,722.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against New Leaf Service Contracts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against New Leaf Service Contracts

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,365.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I have at had a claim with your company for about a year or so now and have not gotten anywhere with you. I was told that the part I need for my washer is not available anymore that my washer cannot be fixed and yet I still have not had anything done about it. I have gotten nothing but the runaround with your company and I have had enough. Resolution Sought I would like for your company to honor the claim and either reimburse the money or make good on the warranty. One or the other

11/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $357.00 Amount Settled: $0.00

Customer Complaint

10/19/2023

I have a 10 year extended warranty on 3 viking appliances.was told they would not cover it because i am divorced. i told them i have retain house and content and have divorced decree to show and would like them to honor. they are being unreasonable ! Resolution Sought pay me the 357

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