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New Mexico Title Loans, Inc. complaints

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2105 U.S. Route 66,
Gallup , NM 87301 | Get Directions

(505) 722-9910

http://www.newmexicotitleloans...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against New Mexico Title Loans, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New Mexico Title Loans, Inc.

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8/5/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

When I got this loan, I was told, it was going to be cheaper when I pay it off in full. I open the loan in 12/26/2020 and paying on it since then. I made 12 payments, and went over there to pay it off on Friday. In the morning I called and this lady Marlene told me it was $946, I asked her why is it $946? Marlene told me, that is your balance. I told her, I thought it was cheaper when you pay it off. when I got there another lady help me and told me it was more and the interest boosted up to $987.38. I told her, I thought it was cheaper if it was paid in full. I did not get this lady's name, and the manager was there and really did not want to say anything. I have been doing business with them for 3 years or more, and never had to pay more or the same amount when I am paying off soon. There was another couple there borrowing, and Marlene told them that it is less if they pay it off early, and I basiclly told them that is not true. What can I do, and who can I work with on this issue, I am off for the summer and do not get paid. Resolution Sought They need to be honest about their business, and yes need a refund.

Company Response

7/21/2021

As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above. Notwithstanding the foregoing, please note that it is the Company's usual practice to reach out to the consumer at issue in an effort to resolve Business Consumer Alliance concerns. To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

Customer Rebuttal

7/24/2021

I feel that I was not treated right, so I give the permission for this company to work on my behalf. thank you,

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