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New Panda Garden complaints

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128 Lincoln Avenue
Staten Island, NY 10306 | Get Directions

(718) 980-1189

https://pandagardensi.com/

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Total Amount in Dispute:
$11.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against New Panda Garden closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against New Panda Garden

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1/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $11.05 Amount Settled: $0.00

Customer Complaint

12/19/2023

Food came cold they forgot my egg roll; the meat was strange. When I called them they want to argue and told met hey will deliver my egg roll when I spend more money to match there min..when in fact I had already spent the amount Resolution Sought Refund all my money including the 4 dollar tip...and then loose my phone number

Company Response

12/26/2023

Company states; Please be advised that we offered to give her an egg roll for free if she came in. In which, she declined and never came in to pick it up. Also, note that we did not charge her for the egg roll. And therefore, no refund will be provided.

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