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New Start Relocation complaints

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2500 Quantum Lakes Drive Suite 203
Boynton Beach, FL 33426 | Get Directions

(561) 709-5501

https://newstartrelocation.com...

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Total Amount in Dispute:
$5,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

2 complaints against New Start Relocation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against New Start Relocation

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7/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

7/15/2025

On 7/13/2025, I hired New Start Relocation to handle my move based on a signed contract stating they would disassemble and reassemble my furniture and safely transport my belongings. Unfortunately, the company severely breached the terms of this agreement and behaved in an unprofessional and hostile manner. Upon delivery, the movers: • Failed to reassemble my bed, despite this being clearly outlined in our contract. • Left several of my belongings behind in the apartment, causing me additional inconvenience and stress. • Damaged and lost multiple valuables, including vinyl records, jewelry, and clothing, which I discovered either broken or missing after the move. • When I raised concerns about these issues, instead of offering a solution, the movers cussed me out and spoke to me in an aggressive, disrespectful manner, which was completely unprofessional and unacceptable. This experience was not only a breach of contract but also a violation of basic customer service standards. I have attempted to resolve this matter directly with New Start Relocation and requested a partial refund of $1,000 to account for the incomplete service, loss, and damage of my personal property, and the emotional distress caused by their unprofessional behavior. As of this submission, they have refused to offer any resolution. I am seeking: • A formal acknowledgment of the breach and misconduct • A refund of $1,000 for incomplete services, damages, and lost goods • Resolution Sought I would like a partial refund of $1300 I think that's generous considering the fact that I paid $2500

4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

No one is answering phone calls or emails in regards to a serious over payment. Estimate was provided at 3700$ and change and we were told we needed more and more space but we didn't take enough items to equate to that cost. Then the relocation company took a deposit we made and did not account for it on our balance. We were refused our items until it was paid in full and no one would help during the dispute. Resolution Sought I would like New Start to give me money back for the serious over payment and I would like someone to take responsibility for how many items arrived at my new house very broken.

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