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New York State Electric & Gas Corp. complaints

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PO Box 5224
Binghamton, NY 13902-5224 | Get Directions

(800) 600-2275

https://www.nyseg.com/

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Total Amount in Dispute:
$565.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against New York State Electric & Gas Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against New York State Electric & Gas Corp.

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $565.25 Amount Settled: $0.00

Customer Complaint

12/21/2023

I requested a refund on my account back on December 1st. I was told a refund was approved and a check was sent out on 12-5-23 and it would take 7-10 days to recieve it. It's now 12-19 and no check has even been issued they told me today. Resolution Sought I want my money back that they owe me. They over charged me for months!!

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