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NewDay USA complaints

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360 South Rosemary Avenue Suite 1900
West Palm Beach, FL 33401 | Get Directions

(855) 993-1716

http://www.newdayusa.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against NewDay USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against NewDay USA

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6/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/3/2024

My wife and I refinanced our home with new day USA and now we are receiving two or three mailings each week and constant phone calls from New Day USA saying that we are valued customers and wanting us to take out additional funds that would increase our payment . I was polite at first and ask that I not receive any more phone calls or mailings. Resolution Sought I would like for the business to respect my request and stop the phone calls and mailings.

Company Response

6/7/2024

Company states; NewDay USA is in receipt of the concerns raised by Mr. John Henthorn. On May 28th, 2024 we issued a response directly to Mr. Henthorn. At this time we consider this complaint to be resolved. Should there be any further questions or concerns, please contact us at [email protected]. Kind Regards, The NewDay USA Customer Service Team

Customer Rebuttal

6/7/2024

Per consumer states; I received an email from them that said that they would remove me from their mailing and also place me on a do not call list. Time will tell if they do this. Thank you for your help.

6/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

I have filed 2 complaints about this company with the FTC # 169293365, second was files today # 170780078. Both are about deceptive and misleading advertising, I will be happy to forward the complaints if requested to do so. Briefly, the mortgage company New Day USA is advertising that the consumer should pay off there high rate credit cards in some cases 22 to 30 with a lower rate from New Day USA. Even if the rate was 30 since credit card are based on a annual rate (APR ),that would be 2.5 monthly. Mortgages are based on simple interest, monthly, most of the payment is interest. There are not disclosing this in there advertising. Personally, I don't believe most people understand what is going on here. It should be disclosed that mortgages are over a longer period of time with a different type of interest calculation. That 's why the payment is going down but the rate is going substantially higher costing them thousands over the life of the mortgage. If New Day USA wants to solicit refinances, that's fine but they should not be able to deceive the public into thinking that this would be in there overall best interests. Hopefully you will be able to assist in this mater and advise this mortgage company to stop deceiving the public. Thank You! Resolution Sought Change there deceptive and misleading advertising.

Company Response

5/29/2024

NewDay USA is in receipt of the concerns raised by Mr. Patrick Miskulin. On April 10, 2024 we issued a response directly to Mr. Miskulin. At this time we consider this complaint to be resolved.

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