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Newegg, Inc. complaints

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17560 Rowland Street
City Of Industry, CA 91748 | Get Directions

(800) 390-1119

http://www.newegg.com

Monday through Friday 5:30am - 7:00pm PT
Weekends 8:30am - 5:30pm PT
Live Chat & Email 24 hrs

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Total Amount in Dispute:
$2,462.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against Newegg, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Newegg, Inc.

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1/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $101.64 Amount Settled: $0.00

Customer Complaint

1/5/2024

I purchase a power supply unit online from this company back around August I put in the PSU turned out the computer had a motherboard issue I had to wait until I could get a new motherboard. Once I got the motherboard around December I had a computer store install the motherboard the computer works fine for just around 3 weeks and then it started shutting down it will not boot up. Took back to the computer store turned out the issue was power supply company ends up saying that return policy is 30 days from the day to purchase which sounds like they knew how long the product would actually last. Unable to get a refund was given a $20 gift card instead this company sells faulty merchandise and then they claim oh it's through our marketplace it was a third party seller it's still someone that they allowed to sell on their marketplace. It leaves me terrified to even really buy something else from the company because that'll just be another waste of money. Resolution Sought Also I wouldn't mind a refund but at the same time I just want to report this company for what they did and the fact that they're merchandise that they're selling is not the quality that they're saying it is. I don't want someone else falling for this trap and being out over $100 for something that won't even last 3 weeks

1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,389.93 Amount Settled: $0.00

Customer Complaint

12/16/2022

Ordered a gaming desktop from Newegg on 11/22/22 I did not receive the computer until 12/2/22 as soon as I opened it the computer would not start I had to reinstall windows in order for it to work I then found out that the ram card was installed broken and the audio ports were not working on top of that it kept crashing for no reason. I put in for a replacement and shipped it out the next day it took over a week to get back to the factory by that time they stopped selling the computer and I was told they would credit my account but not for the full amount. I still have not received the refund after many times of contacting them with no resolution. Resolution Sought I want my full refund plus $100 for all the inconvenience and not being able to gift the computer for christmas. They ruined it for my son cause I could not purchase a new one until they credited my account.

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