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Newport Acceptance Corporation complaints

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2552 Walnut Avenue, Suite 160
Tustin, CA 92780 | Get Directions

(714) 832-5274

http://www.newportacceptance.c...

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Total Amount in Dispute:
$1,342.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Newport Acceptance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Newport Acceptance Corporation

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8/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,342.00 Amount Settled: $0.00

Customer Complaint

8/4/2023

Newport acceptances is charging me for allegedly not complying with having my insurance active as required by my contract they have harassed me to send them my declarations page and threatened to charge me for providing with one I sent out proof they want monthly proof my insurance has been active this whole time I recently sent them an email with proof on 7/14/2023 to avoid this from happening and they still did it anyway to overcharge me. Resolution Sought Remove the fee of $1342 and stop these harassing and demeaning practices I have complied but I don't need to send them monthly proof.

Company Response

8/7/2023

We received Mr. Sarmiento's proof of insurance (POI) on August 3rd and adjusted his account accordingly, resulting in a complete cancellation of the Collateral Protection Insurance (CPI) we had purchased for his account. His current POI is valid until 10/26/2023, barring earlier cancellation by his insurer, so we will not need updated POI until that time. Mr. Sarmiento, I am sorry you feel harassed by our requests. They aren't meant to harass in any way. You should keep in mind that any time you finance a vehicle - whether it's a purchase or a lease - the contract stipulates you maintain full coverage insurance, and failure to provide that proof can result in the contract holder purchasing CPI insurance on your account. This incurs not only the insurance charges but additional interest charges for the transaction. We try to avoid this, but unfortunately there isn't a central clearing house of vehicle insurance, so we can't gather all the data ourselves. If you're insured with a provider who *does* provide online access to lienholders, we do check status with them before going to the effort of purchasing a CPI policy. Your current insurer doesn't offer lienholder access, so we have to place our request with you. Thank you for providing the requested information,.

Customer Rebuttal

8/9/2023

Thank you and I do understand we need to comply to our contract agreements. I don't understand the need to submit monthly proof. I have noticed this trend with many customers on your BBB reviews. These are unethical and predatory practices to trump-up finance charges.

Company Final Response

8/25/2023

As a bit of additional background - and just in case this was your issue with my initial response - the proof of insurance (POI) Mr. Sarmiento provided qualified for a full cancellation and credit to his account for the Collateral Protection Insurance we acquired for his account. I don't know where his $1,342 number came from, but that policy was $1,515 and it was fully credited back to his account once we received his POI.

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