Find a reputable business?

Complaints and Resolutions

Newport Legal Group complaints

Read Complaints File Complaint View Full Report

300 Baker Avenue Suite. 300
Concord, MA 01742 | Get Directions

(855) 202-6275

https://www.newportlegalgroup....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,474.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Newport Legal Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Newport Legal Group

Sort by

2/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,238.70 Amount Settled: $0.00

Customer Complaint

2/2/2023

Debt settlement I paid this amount of money for debt settlement and got nothing in return. Admin Fee $1,335.00 Service Charge $164.25 Service Fee $3744.45 and Retainer $995.00. Resolution Sought Give me some kind of refund.

5/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,235.55 Amount Settled: $0.00

Customer Complaint

3/30/2022

My account were never settled, so I decided to cancel my contract. I requested a refund and they kept saying the money was on the way. I never received any money. Resolution Sought Refund my money.

Company Response

5/18/2022

I represent Newport in the above-referenced matter. I am happy to report that my client, Newport, has resolved the issues raised in Ms. Singlets-Cook's complaint via a $209.40 refund. As such, I kindly request that you close this complaint.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile