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Nexgen Air Conditioning and Heating, Inc. complaints

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5472 East La Palma Avenue
Anaheim, CA 92807 | Get Directions

(855) 410-8007

http://www.nexgenairandheat.co...

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Nexgen Air Conditioning and Heating, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nexgen Air Conditioning and Heating, Inc.

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10/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

8/19/2024

I hired Nexgen to look at my AC unit that was not producing cold air. They were 4 hours late for appt. Company waived $88. Service call. When arrived discussed if he would accept payment from daughter over phone. He said yes. I said AC unit not cooling needs Freon. I asked cost to fill takes 4 lbs. He said $350.00 a pound. I said I can't afford that can you just put in one pound. He said No. I called daughter she said she would not pay. I told tec. to stop can't afford your price he said no. Would have needed to get physical to make him stop. When done gave me a bill for 1320. I wrote 2 checks, one for 300 and future dated check for 700. Later cancelled 700 check. I have paid them 300. Never had anyone fix something when I said stop. Feel they were extremely aggressive. Mary I am 79 years old have never been taken advantage of like this. Resolution Sought I want the 300 I paid them to be all they get Nexgen of Riverside, CA.

Company Response

10/11/2024

Marcus was on speaker with tech and client at the time of the call. He states her claims of "extremely aggressive behavior" are false. We will be waiving the balance due and note the account as do not service moving forward.

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