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Next Auto Protection, Inc. complaints

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100 East Linton Blvd. Suite 500 B
Delray Beach, FL 33483 | Get Directions

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Total Amount in Dispute:
$4,010.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

15 complaints against Next Auto Protection, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

15 complaints against Next Auto Protection, Inc.

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2/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $238.00 Amount Settled: $0.00

Customer Complaint

1/11/2023

I want to cancel the warranty policy on two vehicles. I left several messages, and then the phone disconnected from mine. Resolution Sought Refund me back my payments.

11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $105.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

I talked on a call that had a deal me with a Auto Protection Warranty plan. I instructed the man and women that I would be able to pay on 11/9 but the funds were taken yesterday causing me to be short paying my bills. Resolution Sought Refund my funds asap so I can pay bills. I did inform the caller I was retired and he said I qualify for discounts and a woman came on the line.Just return my 105.00. Thank you.

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