Complaints for Next Corp in Santa Ana, CA - 13108883

P.O. Box 28390
Santa Ana, CA 92799 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false advertising, misrepresentation of services, and difficulty obtaining refunds. Customers complain they agreed to purchase the service upon the belief they were actually entering into a position of employment. Complainants find upon receiving the start up package they actually purchased a list of unrelated companies who might need home workers. Complainants report the contact information on the companies listed is outdated, listed without permission of the company, fictitious, or, the company does not hire home workers. Most complainants request refunds.

The company responds to some complaints by advising complainants their money will be refunded when they receive the package back. Some complainants dispute the company's response and report the package was sent back, and they still had not received their refunds.

Complaint Closing Statistics

0 complaints against Next Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Next Corp complaints