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Next Phase Property Management Group, LLC complaints

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4005 Greengrass Drive
Florissant, MO 63033 | Get Directions

(800) 903-4305

http://www.nextphasepropertymg...

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Total Amount in Dispute:
$1,950.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Next Phase Property Management Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Next Phase Property Management Group, LLC

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3/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,950.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

I have been having problems with this building since I moved in I have file a complaint three times and every time y'all are going to help me and file the complaint the building is sold so I have to start over well I'm starting over we have a new owner has owed it since July and minor things have been done even with rent being paid i can't use my tub they have been told several times my celling in my bathroom has bad water damage nothing has been done but a light being put in and fixing the handle on my toilet but the main thing is my tub and celling nothing has been the owner went up on my rent twice in one year I know that's illegal I know he/she can't do that my rent is supposed to be 550 from July till December which makes no since and now it's 650 which the landlord knows I can't afford he/she said when they started owning the building that 550 would be my rent I said I can't really afford that but I'll try I was paying 425 which I could afford but the safer rent help program paid the rent for me and still nothing has been fixed that really needs to be there is a huge hole in the wall behind my stove that they know about and still have not done anything safer has paid august September and October for me and an application has been sent in for the months of December January and February but it's on a waiting list and now they want to say I'm behind but still don't want to fix anything but want money please I really need help this is the fourth landlord of this building. Resolution Sought To make a report to the city for them to send someone to look at my place a company that my landlord is not going through I want them not to be paid till they fix what needs to be fix, every time I make a report the building is sold, so please, please help me these landlord can't keep getting away with this getting paid and still doing nothing, that's not right and I have pictures, something needs to done about this building and the people that keep buying taking money and not fixing.

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