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Nexterra complaints

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3810 Central Pike Suite 104
Nashville, TN 37076 | Get Directions

(888) 834-9227

http://www.nexterras.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nexterra closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nexterra

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

On 20June an appraiser was suppose to inspect my vehicle between the hours of 1130-1230. At 1200 I contacted Nexterra because I had not heard from my appraiser to confirm the appointment or anything. They reached out to him and he stated that he was still coming but he was running late. At 1530 I reached to Nexterra again because I had still not heard from the appraiser. They attempted to reach out them him but was unable to reach him. Nexterra stated they told him to call me to give me update and told me to call them back if I have not heard from him. At 1745 I reached back out to Nexterra and again they were unable to reach the appraiser but stated that sometimes the appraiser inspects the vehicle without the owner but they wouldn't be able to see if he uploaded anything to the claim until the next morning. On 21JUN I call Nexterra at 0800 . They contacted the appraiser and they stated the appraiser had inspected the vehicle. However I explained to them that my car is one of many in a hotel parking lot and that I doubt he actually inspected my vehicle. They reached out to him again and it was realized that he inspected the wrong vehicle. The appraiser was then suppose to contact me to schedule a new appraisal date. At 1700, I called Nexterra ,they were unable to give me any update and I still do not have a date or time for my inspection. Resolution Sought I want the inspection to be completed on the vehicle with the appropriate repairs completed.

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