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NextGen Motors of Muscatine complaints

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310 Cleveland Street
Muscatine , IA 52761 | Get Directions

(563) 260-8027

https://www.ngmofmuscatine.com...

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against NextGen Motors of Muscatine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against NextGen Motors of Muscatine

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1/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

Took my car in about a month ago had it worked on filed a claim with my extended warranty. Everything was fine. It was a pretty high claim so they had to send an inspector. It took 3 days to inspect but it ended up being almost 2 weeks before I heard anything. Got my car back after it was fixed with the extended warranty. Had to pay an extra $100 for spark plugs and then on top of it got my car back and didn't even have it 12 hours and the check engine light came on for the same problem. Took it back to them. They told me. Don't worry you won't have to pay another deductible. We'll take care of it. We got you. They try to make another claim with the extended warranty. They said no. The claim that they already processed was too high. They would cover $300. This isn't my fault that they did not correct the issue on the car the first time. I think the car dealership needs to handle the problem and take care of it out of pocket. It's not my problem. I drive the car. I take it there. I paid what I needed to pay and I think it's on them to have to cover the rest. Resolution Sought I want them to cover the cost and the labor on my vehicle considering they were supposed to fix my car the first time for this problem that I took it to them originally. They also waited a whole week to notify the claims department in the extended warranty that the car was back. It was their problem. They didn't fix it the first time because they were being lazy.

Company Response

12/29/2023

This customer did not purchase their vehicle or warranty from us. We simply serviced it. From what I understand we already discounted the repair and had to absorb costs ourselves to help out the customer.

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