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NextGen Property Management complaints

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21 Water Street, Suite 205
Amesbury, MA 01913 | Get Directions

(978) 204-6347

http://nextgenpropertymanageme...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NextGen Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NextGen Property Management

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1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

The above company contracted "Pearson " (Byfield) to install a new septic system for Pine Tree Estates Condominium. This time, contrary to previous occasions the control box was left in the open exposed to vandalism, unlocked, few feet from the edge of the parking lot where children play and prone to accidents and dangerously close to plow removal operations. In addition we have Condominium regulations to preserve the outside integrity of the grounds and buildings. The box is ugly, out of place and it may not meet the safety requirements. It seems as if Pearson underestimated the job and found the choice of this location the easiest and fastest way to cut their losses without consulting with the condo owners. Resolution Sought Remove the box out of site. Make sure it is not in the middle of our lawn. Pearson should explain why the control box should be out in the open and why precisely in that location. ( There is a locked room in the building precisely to install control boxes an registers of any kind witch I personally showed them when asked. The previous box was installed on an owners basement)

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