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NextLevel Logistics LLC complaints

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1330 Atcheson Street
Columbus, OH 43211 | Get Directions

(614) 290-2444

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Total Amount in Dispute:
$2,050.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NextLevel Logistics LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NextLevel Logistics LLC

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10/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,050.00 Amount Settled: $0.00

Customer Complaint

9/14/2021

I hired movers to move my furniture from one apt to another, they did not cover or secure my belongings. They cracked my mirror end table and put tears & scratches all over new furniture that was only a few months old. The owner Kevin Irons lied and told me he had insurance and would take care of the damages. He took pictures and that's it, he stopped answering his calls and texts when I asked him when he would take care of the damages. He moved me on 8/18/2021 and I haven't been refunded yet, he also caused damages to the hallway and door entrances in my apt building, didn't complete my move until 3 days later, leaving my couch in the hallway and I had to have it moved into my apt. Resolution Sought Pay me for the damages to my furniture and end table.

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