Complaints for Nexxus Solutions in Irvine, CA

2030 Main Street 13th Floor
Irvine, CA 92614 | Get Directions

http://www.nexxusglobal.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleged that the company took a deposit of nearly $80,000 and then would not fund the promised lease. Another customer complained that the company delayed funding and did not communicate with the consumer after receiving a $4000 deposit. The consumer cancelled the funding contract, but never received any response from the company. The company responds to one complaint by stating the consumer forged company information, and as such, they are unable to fund their lease and the deposit of $80,000 is non-refundable. The company responds to another complaint by stating they have never run or undertaken any advertisements, they have no knowledge of the complainant, and they never received any money from the complainant.

Complaint Closing Statistics

0 complaints against Nexxus Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nexxus Solutions complaints