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NFG Performance LLC complaints

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2315 Shady Pine Lane, Unit 7 & 8
Bryant , AR 72202 | Get Directions

(501) 414-3909

https://www.nofxgvn.com/

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NFG Performance LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NFG Performance LLC

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11/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/25/2022

I was charged $1,100 for exhaust work that came undone on my vehicle which luckily came apart in my garage.... I had to redo everything that was done with the exception of cutting the pipes... I was lied to about the headers which was supposed to been installed but is real it said that they would not fit after he realized he had underbid the job.. I was lied to about a custom tune that he did not install... He will not return my calls or answer my messages but all I want is a return of $800 for his dishonesty and lack of work if I had not have had to redo this work that he performed I would never have known to what extent of his dishonesty... I'm a disabled army veteran who built uh-60 Black hawk helicopters for over 10 years I knew exactly where he had lied when I had to get under the car and redo the little bit of work that he had done... Resolution Sought The man severely undercut the pipes that I supplied I'm willing to give him $300 for the shotty work that he did perform... This man is a liar and a con man not expect to have $800 return to me

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