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Niantic, Inc. complaints

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Ferry Building, 1 Suite 200
San Francisco, CA 94111-4213 | Get Directions

(415) 570-8871

http://www.nianticlabs.com

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Total Amount in Dispute:
$501.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Niantic, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Niantic, Inc.

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.99 Amount Settled: $0.00

Customer Complaint

3/12/2024

Event didn't load the branch choice the. Gaslight me in saying I should had play during said event. Won't refund me. Won't make the event complete. Resolution Sought Refund or make I had completed the event.

1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I have been playing Pokémon Go for years. I was banned in October of last year. I have filed numerous ban appeals to try and get my account back. I put hundreds of dollars in to this game. They won't give me any details on why I was exactly banned. I didn't do anything wrong. I'm out of ideas so this is my last resort. My username is LonnieBowlds25 Resolution Sought I want my account back. I worked really hard to get my account to where it was and I put a lot of money into it.

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