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Nice Device Plus complaints

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454 West 6th Street
San Pedro, CA 90731 | Get Directions

(310) 928-0255

http://nicedeviceplus.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nice Device Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nice Device Plus

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12/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/12/2021

Upon interning the store the guy I am always do business with was busy so his brother offered to help. But around 9 months ago I was in their standing next to another customer who wanted his broken screen fixed. So quickly I replied take it to shattered which was their competitor, I wasn't aware of.& Ever since then this guy has had it in for me so the other day I went there to have my phone worked on and he said oh take it to shatter. I said oh you still talkin about that that was nine months ago so he told me to leave I said no I'm not going to be I'm waiting for your brother he called the police on me I have brain swallow from the injury again I replied to him I said I was sorry I'm sorry I'm not leaving he called the police on me I have a handicap and he threw me out of the store. Resolution Sought I would appreciate if he apologized I was in front of other customers when he did that that was very embarrassing and fix my phone.

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