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Nicky's Auto LLC complaints

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888 Old Mountain View Road
Statesville, NC 28677 | Get Directions

(980) 276-0015

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nicky's Auto LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nicky's Auto LLC

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

I brought a car from the place above on 3/5/2024 when I got it being that I know nothing about cars I asked the owner if the car runs good I listen to the car run 2 days later the car cut off when exploring the car we found out the oil was black so it needed an oil change I had an oil change done a few days later the car sounded like it wouldn't go in gear so we put transmissions fluid in the car it ran good for 4 days an then started moving slow like it wouldn't ho in gear again I called the dealer who sold me the car but he said he's not responsible I said ok an I know that but I asked to you yourself check the car out before you sold it to me because it sounds like the transmissions is slipping he said oh well that's not my problem I asked how do you sell cars with out checking them out so dose that mean every car you sell are lemons you shouldn't be aloud to sell cars to people like this I work hard for my money to buy a car that's just gonna sit in the driveway its not fair you want to get paid for the car I should be able to drive when I want. Resolution Sought I would like the business to help fix the car I paid money for a car that only last from 3/5/2024 until 4 / 18 / 2024 I mean it's not right he should really check his car out before selling them everyone can't afford to go an buy a car from a dealer he's a pay here buy here these company's are designed to help the people not sell them bad cars.

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