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Nightgg complaints

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92 Commodore Street
Newark, OH 43055 | Get Directions

(440) 207-4057686

https://www.nightgg.com/

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Total Amount in Dispute:
$115.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nightgg closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nightgg

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3/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $114.72 Amount Settled: $0.00

Customer Complaint

2/11/2022

I ordered 4 items from the vendor 2 hanging baskets, 1 summer wreath, 1 bourbon barrel shelf. I did not receive the baskets or wreath (received literal garbage/defective items instead) and shelf item received was not anything like the photo and description on website. The "shelf" that I received was particle board with paper overlay meant to look like bourbon barrel (product described and picture was actual bourbon barrel wood, metal staves), capable of holding 7 bottle of bourbon. What I received couldn't hold an empty water bottle. There were no metal holders (instead it was some sort of felt strap). The product was completely misrepresented and should be considered fraud. The vendor initially offered a 15 refund and I could keep everything, however I asked to either receive what I ordered (and looking like what was advertised on the website, or I wanted a full refund). The vendor required that I pay shipping to return received/broken items before I could receive a refund and provided a China shipping return address (not address shown on website). When I asked for a shipping label to return defective/incorrect items, the vendor stopped all communication (I have followed up 3 additional times since then with no response). Resolution Sought I would like a full refund for the merchandise I ordered but did not receive and received but was grossly mis-represented on the website. I'm happy to return the defective products to them if they pay for the return shipping. Regarding the rating of the business, I would rate them -5 stars for the product accuracy and quality as well as their severe lack of customer service.

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