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Nike Inc. complaints

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1 Bowerman Drive
Beaverton, OR 97005 | Get Directions

(800) 365-6453

http://www.nike.com/

Nike World Headquarters

Monday-Friday 7:30 a.m.-5:30 p.m. PT (Except Holidays)

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Total Amount in Dispute:
$2,163.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against Nike Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against Nike Inc.

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

I purchased shoes from Nike and they started to squeak after six months I continue to wear them until I went to a Nike store and was told I could take advantage of a warranty I called into Nike to do the warranty program someone assisted me with filling out the link I think I sent in my shoes to be replaced instead of sending my shoes back replaced. They kept them and recycled them and I was out of my money for the shoes that I paid the money that I paid for the shipping and my shoes they were still wearable. They just made a noise I never ever want to tell anyone I wanted to recycle my shoes now I am out of my money and my shoes and Nike will not do anything. Resolution Sought I would like my shoes replaced or a refund.

3/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2024

I ordered a shoe from Nike a very limited shoe. I've been ordering shoes from Nike for about seven years off the sneakers app., Well today I ordered a shoe that got canceled, the reason for the cancellation, the Nike representative told me was they needed to verify my account. I had just purchased a pair of shoes from that account two days prior and everything was fine. I have been purchasing shoes on that account for seven years no problem they did not give me any definitive answers why the shoes was canceled. It is a very limited shoe and very special to me. All I got was the runaround and textbook answers from people who I spoke to could. someone from the BBC get better answer. Then runaround answers that I was told they also wanted to know if my name was the same on my card and my name on my card read Taron L Johnson it was the same as it was on the card. The card I used was an American Express. Resolution Sought I would like to see if the BBC could get me the shoe that I ordered paid for and then it was canceled.

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