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Nissan of Lawton complaints

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201 West Gore Blvd
Lawton , OK 73501 | Get Directions

(800) 375-2244

http://nissanoflawton.com

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Total Amount in Dispute:
$2,200.00

Total Amount Settled:
$2,200.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Nissan of Lawton closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nissan of Lawton

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3/23/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,200.00 Amount Settled: $2,200.00

Customer Complaint

2/28/2022

I got a car through Nissan of Lawton, approx 1 month later they said the bank didn't finalize deal and I felt like I was being scammed because I put a down payment of 2200. They contacted me and said they would give me my full down payment in exchange for car. I agreed and we exchanged the next day on 2/24/22. I went to cash check today and the check cashing place called Nissan and the manager said the check was cancelled. I held up my end and they gave me a bogus check in exchange for car. Very misleading. Resolution Sought Get my down payment back.

Company Response

3/22/2022

We refunded the entire amount of $2,200 to Ms. Wrape Complaint ID#98972319. She has been made whole and the complaint should now be closed.

Customer Rebuttal

3/22/2022

After the complaint the company did in fact call me and write a second check to me and it cleared. Thank yall.

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