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Nissan of Mission Hills complaints

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1100 Sepulveda Blvd
Mission Hills, CA 91345 | Get Directions

(818) 574-5965

http://nissanofmissionhills.co...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nissan of Mission Hills closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nissan of Mission Hills

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/23/2023

In the Year 2021, I acquired a semi-new truck "Nissan Rogue 2019" with 17 thousand miles. At Dealer Nissan 11000 Sepulveda Blvd, Mission Hills, CA 91345. I have been paying for 1 year. The truck began to present faults (it does not turn on) I take it to the Dealer Nissan and they check it and they tell me that it is the battery, the person who attended me tells me it will be $450.00 USD, because the battery that the truck had was provisional and it was not the original of the truck, and then, I dial the Dealer to explain my situation and they tell me "those are the risks you run when you buy pre-owned vehicles" and the guarantees are in force, because they are going to charge me, and they tell me if you don't have the Original battery I have to charge you, but where do I get it from, if they sold it to me like that, in the end we had to pay. In the month of January 2023, my husband and I decided to refinance my vehicle, and when I want to deliver the "Nissan Rogué" they tell me that they cannot take the vehicle, which they themselves sold me, because it is a vehicle that was crashed, and has a report that an airbag exploded, when I made the purchase of my vehicle I was never notified that it was an auction vehicle. Dealer Nissan only offers me to continue paying for the truck and they are not responsible for the problem they have sold me, I requested the car fax sheet "they did not give it to me" and they tell me that now there is a new manager and staff and that they cannot Resolution Sought That they refund my money and give them the vehicle that they have sold me.

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