Find a reputable business?

Complaints and Resolutions

Nissan of Pittsfield complaints

Read Complaints File Complaint View Full Report

25 West Housatonic Street
Pittsfield , MA 01201 | Get Directions

(413) 277-7026

http://www.nissanofpittsfield....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,289.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nissan of Pittsfield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nissan of Pittsfield

Sort by

10/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,289.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I am disabled and use a motorized wheelchair. I purchased a 2022 Toyota Sienna from Pittsfield Nissan on 4/19/24. The vehicle was transported to Braun in Indiana to be modified with a ramp and then to Mobilityworks in Dee Park, NY for hand controls. Nissan of Pittsfield charged me for registration, but they didn't register it. When I inquired about it in June they said that there was a mix-up with the title and they straightened it out and I would have the registration and plates in a few days. I still don't have them. Resolution Sought I would like them to expedite my registration and return the three payments of $763 that I have paid for a car that I am unable to drive because it is unregistered.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile