Find a reputable business?

Complaints and Resolutions

Nissan of Torrance complaints

Read Complaints File Complaint View Full Report

20550 Hawthorne Blvd
Torrance, CA 90503 | Get Directions

(844) 840-3700

http://www.nissanoftorrance.co...

Monday - Saturday 9:00 a.m. to 9:00 p.m.
Sunday 10:00 a.m. to 6:00 p.m.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they experience problems with financing vehicles. In some cases customers found financing on their own but the company refused to accept the customer's loan source. In other cases customers complain the company fails to disclose to prospective buyers that some vehicles sold were previously in accidents. Other complainants allege vehicles purchased have numerous mechanical problems which the company verbally promises to fix. After purchase the company refuses to pay repair costs as verbally agreed. In one case a customer reports repair time exceeded 30 days. Another complainant reports the company refused to pay the costs of a rental vehicle assigned while repairs were performed. The company responds in a few cases by agreeing to additional repairs or offering explanations for financing problems. Two customers were not satisfied with the company's response to their complaints. In one case the customer was dissatisfied with having to pay DMV charges for registration. In the second case the customer was dissatisfied with the company for refusing to sell a vehicle at the price advertised

Complaint Closing Statistics

2 complaints against Nissan of Torrance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Nissan of Torrance

Sort by

2/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I bought an extended warranty from Torrance Nissan. I tried to get repairs done ,but the Dealership didn't honor the contract. Resolution Sought Repairs completed.

Company Response

1/17/2024

Company states; The customer was in on 10-2-23 and was assisted by Rick Burns. The Advisor recalls assisting Mr. Moore and stated he was extremely impatient and decided to pick up his vehicle before the inspector from Max Care (3rd party warranty) could come out to inspect his vehicle. Customer was adamant that his issue was the rear suspension, however the squeaking he was describing was likely coming from his sunroof based on our Technician's expert advice. Once again, not allowing us to further diagnose, we were unable to further assist; completely different from denying any service nor coverage. If you have any questions, please let me know.

Customer Rebuttal

1/23/2024

On October 2, I brought my vehicle into Torrance Nissan for suspension noises and driving. I spoke to Rick Burns about the problems and prior work history for the same issue. He asked me to take his Main Technician for a test drive . The Tech drove the car and felt and heard the same thing I did. I was advised by Mr. Burns a warranty Advisor will have to approve the work. I informed him, I needed my car by Thursday or a rental. I called several times on Wednesday and left messages with Mr. Burns and Manager. Neither of them replied back. On Thursday morning, I went into the Dealership. My surprise, neither Mr. Burns or Manager was working that day. I waited around several hours for a Warranty Advisor. I found out Mr. Burns was contacting Max Care. I don't have Max Care!! I was advised to remove my car by an service Advisor and to wait for a phone call from Mr. Burns. I never heard back from him.

4/6/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

On January 10th, 2022 I went to Nissan of Torrance. Spoke to Service Advisor Yvonne Castillo informed her of some vehicle issues or concerns I was having. Instead of dealing with the major issues with the vehicle they pointed out only to frontal grille needed to be replaced. And indicated as I was the reason behind the damage. When in fact the issues with the sensors was an electrical & mechanical issue not a body damage at all. Anyhow after keeping my vehicle for the day. Concluded there are no matters to deal with accept the frontal grille which can be blamed on me for cause of effect. Moving forward March 2nd, 2022 comes around I decide to take the vehicle back to Nissan this time in Carson, CA. They concluded that there was transmission issues. Replaced the transmission with a used one in an alleged certified vehicle. Yet I took my vehicle to Jiffy Lube on January 6th, 2022 in order to get an inspection done. The code that came up included the transmission issues, (CVT JUDDER(T/M INSPECTION) . This same inspection report I took to both locations Nissan of Torrance & Carson Nissan. The Service Advisor Yvonne Castillo attempted to keep my report I informed her that she may only make a copy as she gave me a mean look. As Carson Nissan concluded that there was a transmission issue yet Nissan of Torrance ignored it. And Service Advisor Yvonne Castillo with her unprofessional demeanor hands me my paperwork saying there is nothing wrong with my vehicle. Resolution Sought Explain why they are withholding that my vehicle is basically a lemon, & trying to sabotage my efforts in concluding this matter.

Company Response

3/24/2022

Company states: Customer came in Jan 10th with a concern of their front collision sensor faulty. Customer was advised that front grill needed to be replaced first as it was damaged and sliding around. Customer declined work. Vehicle was in minor accident seemingly from damage. Again customer declined repairs and was not charged as goodwill gesture.

Customer Rebuttal

3/24/2022

The front grille was not the main concern. If vehicle was involved in an accident how would they know first of all. Next is when I took notice to the frontal grille the screws had been removed from the grille underneath which is the real cause of the frontal grille movement not some type of accident. Furthermore, the reason I did not move forward with the frontal grille replacement is because I did present this as a covered item by an extended warranty I have . Even if it is not covered the main focal point was the transmission code they she, Yvonne Castillo & staff ignored & misrepresent ed themselves as a dealership by saying it was nothing to worry about. When in fact it was because the next dealership was honest enough to inform me about the real issue & switch out the transmission. Which in fact will effect the functionality of the vehicle moreso. Not some frontal grille. In which some how was missing the screws that hold it in place after I left their dealership in Torrence. HINT...HINT...HINT. Furthermore there were many issues, I addressed, this particular dealership did not exam them at all. Or moreso tried to lead me to believe nothing was wrong with my vehicle.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile