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NJW Property Management complaints

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8630 Southwest Scholls Ferry Road #201
Beaverton, OR 97008 | Get Directions

(971) 409-6735

https://www.njwpropertymgmt.co...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against NJW Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against NJW Property Management

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2/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/2/2026

The idea that NJW has an A+ BBB rating shows they have a flawed review process. I finally fired them in July 2025. I tried logging into my properties dashboard for my year end p/l for 2025. They removed my property and I am unable to retrieve my tax information. I've requested twice for access or the p/l statement itself-no response. I'm trying to resolve this. My other choice is court. Resolution Sought Have them send me the 2025 year-end p/l.

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