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Noble Gold Investments complaints

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1 South Fair Oaks, Suite 207
Pasadena, CA 91105 | Get Directions

(877) 646-5347

http://noblegoldinvestments.co...

Monday - Friday: 7:00 AM - 6:00 PM
Saturday - Sunday: Closed

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Total Amount in Dispute:
$581,353.00

Total Amount Settled:
$581,353.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Noble Gold Investments closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Noble Gold Investments

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2/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $581,353.00 Amount Settled: $581,353.00

Customer Complaint

4/7/2021

I saw ad about investing ira money in gold and I was worried about the stock market crashing. I stupidly put ALL my ira money investing in gold and silver since I am retired and don't want the ups and downs of stock market. I contacted them and when I asked about fees they said several times it was $230 a year. So after 3 weeks of setting up brokerage account I finally made the purchase. When I looked at my account it wasn't over $581k that I put in it was at $497k. I thought it was a mistake but when I talked to the salesman he said it was right because it was at the spot price, which they never bothered to explain because if they did I would have said NO WAY! I then asked him what the real value was and he said maybe 1 to 2 more which is still way too much fee which they never told me about. I said I wanted to cancel right away and they did agree. Now I am nervous and scared because they won't return my money for 2 weeks or more and I can't sleep at night thinking they are going to scam me. Is there anyone that can help me please? Resolution Sought Refund money immediately not wait for 2 or more weeks

Company Response

2/14/2022

Cindy opened a precious metals IRA through Noble Gold on March 30, 2021. Equity Trust is the IRA custodian. On April 2, 2021, Cindy emailed us requesting her money back because she received a valuation on her IRA account that was much less than she expected. It appeared Cindy had not fully realized two transaction elements which are industry standards (and detailed in our sales scripts and contracts): that precious metals in an IRA account are valued at 'spot' not market rate; and that dealers sell at retail prices not wholesale prices. The client's issue was quickly addressed and immediately resolved with a full refund initiated on April 5, 2021 and issued by our financial partner Equity Trust on April 8, 2021. While we have recorded phone calls and a signed transaction agreement which show the correct information was disseminated, we don't want any client to be upset. As this was Cindy's first time buying metals, we immediately initiated the refund. Our financial partner even expedited the refund from their normal two week turnaround to 3 days, which elicited an email of thanks from Cindy.

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