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Nokia complaints

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13071 Arctic Circle
Santa Fe Spring, CA 90670 | Get Directions

(562) 407-3100

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nokia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nokia

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $225.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

I purchased the Nokia 400g 5g on Aug 10th. It arrived on Aug. 14. I got it hooked up on Aug 15. On Aug 17 I tried to take a picture of my son and my camera would close the application every time I pushed the photo button. I thought maybe it was just a glitch. Aug 18 my whole screen went black and I had to power cycle it to get it to work. I contacted Nokia. They said to turn the phone off and leave it off for a few minutes then turn it back on. I did that and it worked ok. On Aug 19 I noticed that my screen was purple with white lines running through it. I had to power cycle it again and got it back to the original screen. I contacted Nokia again. They said I could return the phone. So I started the return process. I was told by the Nokia representative that I would be emailed a return label. I waited and nothing. I contacted Nokia again and they said it was an internal issue with in their system and it could now take 12-24 hours to receive one. I never received one. On the Aug 23, I contacted Nokia again and they said it was an issue with the USPS and that they would contact me when the issue was resolved. All I have received is a generic email saying i am in a cue and the would get back to me. The phone randomly shuts off now. I had to purchase a different one so I would have a working phone. This is week 3 and still no return label. I was told I had 30 days to return the phone. 30 days will be on the Sept 10. Resolution Sought Help me get back my 225.00 and a return label to return the phone.

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