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Nomad Internet complaints

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1308 East Common Street Suite 205
New Braunfels, TX 78130 | Get Directions

(855) 466-6623

http://www.nomadinternet.com

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Total Amount in Dispute:
$727.00

Total Amount Settled:
$335.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against Nomad Internet closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against Nomad Internet

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9/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $33.00 Amount Settled: $0.00

Customer Complaint

8/13/2025

I purchased the internet got the modem and went to activate and phone number provided has been cut off Resolution Sought Just want to cancel services

8/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/23/2025

Horrible customer service plus after being told to pay one amount my internet was cut off due to a "late fee" that was said it had been removed the company still doubled down saying I needed to pay to get my services reconnected. They have been unhelpful when it comes to issues that I'm currently having with the internet and it took me 1 month to finally get them to agree to allow me to change modems all and all they seem to be more focused on collecting the money more than actually servicing their customers. I've been with them for over a year now and this last month since June until today has been the worst experience I've ever had with them I even had one employee give me a tracking number for a package that had been delivered saying it was out for delivery and it was the wrong item I had requested and immediately closed the chat Resolution Sought Not really looking for compensation if I could get a month or 2 free in service that would make up for the unsatisfactory service and customer support that they offered me

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