Complaints for NoMonthlyFees.com in San Bernardino, CA

337 South Arrowhead Avenue
San Bernardino, CA 92408 | Get Directions

(909) 888-5500

http://www.nomonthlyfees.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege services were not provided as agreed, significant interruptions in services existed, technical support was inadequate or non-existent, and the company failed to respond to requests for assistance or refunds. Some complainants allege the company cancelled their service for non-payment when no payment was due, or upgraded servers and discontinued features that were important for their websites. Many complainants alleged that the company did not live up to their service time or technical support guarantees. The company responded to a few complaints by issuing refunds, correcting problems, or by explaining their policies. One complaint remains unresolved, meaning the customer was not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against NoMonthlyFees.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NoMonthlyFees.com complaints