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Nordstrom complaints

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1600 Seventh Avenue, Suite 2600
Seattle, WA 98101 | Get Directions

(800) 964-1800

http://www.nordstrom.com

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Total Amount in Dispute:
$4,163.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against Nordstrom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against Nordstrom

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $199.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

I ordered a facial device with skincare items from Nordstrom a few days ago for $199.00. When the kit arrived yesterday, I was shocked to find that it contained no products related to the kit. Instead, I discovered sticky, smelly, molded products from a different line, coated with a dangerous film. Upon touching them, my hands started swelling and turned very red. I immediately called Nordstrom and spoke to Joe from the beauty department. Despite explaining my physical disabilities and the difficulty of emailing, he insisted they could only communicate via email and offered no immediate assistance. Now, I'm left with dangerous products covered in mold and toxins in my garage, feeling angry, scared, and bewildered as to why Nordstrom would sell fraudulent and unsafe products, charging customers hundreds of dollars for something that could potentially land me in the hospital. Resolution Sought Give me my money back and damages for the cost of my prescription, doctors visit, pain and suffering and emotional distress

8/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $106.67 Amount Settled: $0.00

Customer Complaint

7/12/2023

The seller is refusing to refund me for the item I sent back. Their response was that their warehouse didn't specify or note it down once they received it, so due to them not doing their job and making a mistake, they are choosing to not refund my order amount back after returning it to them. Tracking #: 771914610136 Fedex. RMA: CR1879FF1DEA83434764. Resolution Sought refund amount due back of full amount paid for $106.67

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