Norm Reeves Honda Superstore Cerritos complaints

Here is a timeline of activity for mr mulla-6-25-21- purchased a 2022 honda civic lx model with 2.0 l 4 cylinder with 7 miles. First visit to service on 9-16-21- ro (repair order) # 1930940- with 5868 miles complaint: client states at times when at a complete stop vehicle will shut off after check engine light and check battery life message comes on. Cause: test drove vehicle and was not able to verify concern, did not find vehicle stalling when coming to a stop. Performed all dtc check and did not find any dtc's relating to concern. Checked for on board stall data and did not find anything stored.Correction: intermittent failure found at this time. Set on board snapshot to record if engine stalls again. Ro closed-9-2-21 second service visit on 9-7-21-ro # 1929036-with 6202 miles- complaint: client states when coming to a complete stop vehicle will shut off after check engine light and check battery life message comes on. Check and advise. Correction: technician recommends vehicle to stay to perform further diagnose. Client states will be bringing back vehicle. Shop foreman has opened case with tech line. Vehicle was test driven over 10 miles. Tech case number 4468702-could not duplicate ro closed third service visit-9-16-21-ro# 1930940-with 6685 miles- complaint: client states when coming to a complete stop vehicle will shut off after check engine light and check battery life message comes on. Like states it happens randomly . Cause: test drove the vehicle but could not verify the concern. Did find a new stall on-board snapshot stored. Found the vehicle was driven for 4.5 hrs (91.7 miles) before it stalled. Performed the dealer inventory battery check using the gr8 but found the battery passed. Called techline using same ref# 4468702. Spoke with art but was not able to suggest anything due to the limited snapshot. Customer confirmed the concern only happends after long distance trips. Check a few grounds for proper installation but did not find any abnormal concerns. Correction: client has been advised to drive vehicle without 12v converter. Ro closed 11-12-21-customer traded in 2022 civic lx for new 2022 civic sport-2hgfe2f55nh541155- with 2.0 l 4 cylinder with 7 miles 11-18-21-ro# 1943341-new vehicle sport with 409 miles- barely one tank of gas-complaint: cust states while driving after 5 hrs the vehicle shut off ,and the engine light came on and was displaying low oil pressure, restarted vehicle and the message went away, vehicle is also getting low fuel economy cause: hooked the vehilce to the hds to see if any dtcs had popped up. No dtcs were found on the all dtc check. Checked the oil level to see if it was low, but the dipstick shows that the oil is good. Checked the tech line forums and honda i.N for any relatable causes, but no relatable issues were found. Drove the vehilce and left the vehilce on for an hour and no light had popped up. Found the vehilce to be working properly at this time. Correction: vehicle is working as designed ,no problem found ro closed- 11-18-21 here is a summary from service manager mike vasquez-2hgfe2f55nh541155 current vehicle- 2022 civic sport-.I've reviewed his concerns regarding both of his vehicles. There is no mention or recommendation on any of his visits to our dealer for a "fuel pump" replacement, either from our technicians, advisors, shop foreman or from american honda techline. We've concluded (our technicians, advisors, shop foreman or from american honda techline) his concern on his previous vehicle (vin 2hgfe2f55nh541155) the "shutting off" issues were related to his aftermarket 12v inverter & non factory fuel additives. There was zero recommendations for any repair on his current vehicle (vin 2hgfe2f55nh541155- 2022 civic sport-purchased-11-12-21) of any kind on his one and only visit to the service department. His vehicle is working as designed.

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Upon review of the customer rebuttal, I will review some details listed in my initial response. The 2022 Civic Sport was brought in for one service visit. The customer never mentioned a squealing sound. The fuel pump was never mentioned as a concern on any visits. The Accord recall he is referencing has no relation to a problem with his Civic Sport or LX. If he would like us to diagnose a problem with his new Civic we would need him to remove the aftermarket electronics plugged into his car. So far no problem was found with new 2022 Civic Sport, and the vehicle is working as designed. Thank You, Kevin Harris Customer Relations Manager Norm Reeves Honda Super Store 18500 Studebaker Road Cerritos, Ca. 90703 562-345-9100-ext 01155 kharris@normreeves.com

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I spoke to Mr. Tomi Rogers on Friday 8-20-21 and apologized for the lack of follow up. I gave him the contact email for our Cancellations clerk, Alicia Perez and her email. I requested that he upload the Cancellation Form he filled out at the store and any related documents and send them to Alicia and copy me. Tomi said he will do that and I will follow up next week, Friday 8-27-21. It takes 6-8 weeks to process. Thank You, Kevin Harris Customer Relations Manager Norm Reeves Honda Super Store 18500 Studebaker Road Cerritos, Ca. 90703 562-345-9100-ext 01155 kharris@normreeves.com

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