NORMS Restaurant reviews

Long wait time, the food always comes out lukewarm/cold,

I have visited this establishment twice and both times the employees have an attitude problem, they take over 30 minutes to take drinks, they tell you your seating wait time is 15 minutes, but you will wait as long as an hour thats if you don't speak up. The manager of this establishment will never own up to problems even though the customers have numerous complaints. The food always comes out lukewarm/cold, and if you tell the server to fix it the kitchen crew never fixes the issue. So we the consumers have to suffer due to inflation but the store front won't put out to you the logic on this makes no sense. This business needs to clean house, hire better hostesses, the owner needs to have some dignity and realize the downward slope the restaurant is heading to. I would suggest a food/health inspector visit the restaurant and fix something.